Arena

Below you’ll find the most important and useful information for visiting the Arena. If you can’t find the answer here, please check our FAQ section for further details

History

László Papp, Three-Time Olympic Champion

The Papp László Budapest Sportaréna has borne the name of one of Hungary’s greatest sports legends since May 28, 2004. László Papp (1926–2003) was a three-time Olympic champion boxer and an outstanding figure in Hungarian sports history, whose achievements brought international recognition to Hungary.

László Papp was born on March 25, 1926, in Budapest. As a child, he proved talented in several areas: his father had him trained as a violinist, and he also achieved success in football. After World War II, at the age of 19, he returned to boxing, where his exceptional talent quickly became evident.

His first coach, István Fehér, and later his mentor, Zsigmond Adler, played decisive roles in his career. He fought his first matches abroad, where he achieved a series of victories, most often by knockout. On October 6, 1945, he stepped into the ring representing Budapesti Vasutas Sport Club during an unexpected opportunity, and his opponent surrendered in the second round — this victory marked the beginning of his path toward world fame.

Throughout his career, he fought approximately 300 matches, winning the majority by knockout or by a dominant decision on points. With his three Olympic gold medals, he permanently inscribed his name in the history of boxing and Hungarian sport.

The Arena regularly honors his memory through commemorations, emphasizing the legacy László Papp left to Hungarian sport.

The History of the Papp László Budapest Sportaréna

The history of the Budapest Sportaréna is closely connected to the former Budapest Sportcsarnok, which was almost completely destroyed in a tragic fire in December 1999. At the time, the building was one of Hungary’s most important indoor sports and event venues, which led to the swift decision to construct a new, modern sports and event complex.

The construction of the new facility was awarded to the internationally renowned construction company Bouygues. The distinctive pebble-shaped building was designed by the Hungarian architectural firm KÖZTI in cooperation with Sports Concepts.

Construction began on June 30, 2001. Approximately 50,000 tons of concrete, 2,300 tons of steel structure, and more than 11 million screws were used in the monumental complex. The total weight of the building approaches the combined weight of the Elizabeth Bridge and the Liberty Bridge, and its pedestrian area features the largest continuous granite surface in Hungary.

The Papp László Budapest Sportaréna was officially inaugurated on March 13, 2003. The opening events were followed by large-scale musical programs, already signaling that the Arena would become a premier venue not only for sporting events, but also for concerts, cultural programs, and international events.

Since then, the facility has operated as one of Hungary’s most important multifunctional event centers, welcoming hundreds of thousands of visitors each year.

Getting There

The Papp László Budapest Sportaréna is quickly and conveniently accessible by public transportation. Several metro, tram, bus, and trolleybus lines stop in the immediate vicinity of the Arena, making it easily reachable from any part of the city.

  • Metro line M2 – Puskás Ferenc Stadion station
  • Tram line 1 – Puskás Ferenc Stadion stop
  • Bus lines: 95, 130, 195
  • Night buses: 901, 908, 931, 931A, 956, 990
  • Trolleybus lines: 75, 77, 80

Thanks to the extensive public transport network, reaching the Budapest Arena is simple and easy to plan even during major events.

The Papp László Budapest Sportaréna is easily and quickly accessible by public transportation from Budapest’s main transport hubs:

  • Déli Railway Station: Directly via Metro line M2 to Puskás Ferenc Stadion station.
  • Nyugati Railway Station: Take Metro line M3 to Deák Ferenc tér, then transfer to Metro line M2 to Puskás Ferenc Stadion station.
  • Keleti Railway Station: Directly via Metro line M2 to Puskás Ferenc Stadion station.
  • Népliget Bus Station: Tram line 1 to Kerepesi út stop.
  • Árpád híd Bus Station: Tram line 1 to Kerepesi út stop.
  • Stadion Bus Terminal: The Arena is reachable on foot in less than one minute.
  • Etele tér Bus Station: Take bus 103 to Népliget, then tram line 1 to Kerepesi út stop, or use the Metro connections of the 7 bus family.
  • Budapest Liszt Ferenc International Airport: Approximately 20–25 minutes by taxi, or take the airport BKK service to Metro line M3, then transfer at Népliget to tram line 1 to Kerepesi út stop.

Thanks to its excellent transport connections, the Arena can be reached quickly and comfortably from any part of the city.

We would like to inform our visitors that the owner of the parking garage is currently carrying out renovation works, which may involve dust and other debris. Parking next to the construction area is recommended at your own risk only.

For those arriving by car, a 1,149-space parking garage is available on the premises of the Papp László Budapest Sportaréna. Access is from Ifjúság útja.

Access by Car

Ifjúság útja can be reached from the following main routes:

  • Stefánia út

  • Kerepesi út

  • Dózsa György út

For visitors arriving from outside Budapest, the Arena can be accessed from the direction of Hungária körút after leaving the main motorways.

GPS coordinates: N 47.50298; E 19.10452

Parking Fees

  • During events: HUF 3,000 per occasion
  • Parking tickets can be purchased in advance on the webpage of the given event.

Parking Outside Event Times

Outside event periods, the parking garage is also available on an hourly basis, and a daytime pass can be purchased.

  • Daytime pass: Valid on weekdays between 6:00 AM and 6:00 PM
    Pass fee: HUF 17,000 gross / month

Further Information

1143 Budapest, Stefánia út 2.

Directions

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For guests with reduced mobility, the forecourt (deck) of the Budapest Arena is accessible without barriers, from where the main entrance can be reached comfortably.

Visitors arriving by car can access the forecourt level via the elevators located in stairwells 2 and 3 of the parking garage.

For guests arriving by public transportation, barrier-free access is available at the Hungária körút exit of the metro station.
We would like to inform metro passengers that an elevator is available at the Ifjúság útja exit, from where the accessible ramp can be reached by crossing toward Hungária körút.

The Arena provides designated spaces for visitors arriving in wheelchairs. For details and conditions of use, please contact us via the Contact page.

Detailed information regarding accessibility is also available on the Access4You platform.

Parking

We would like to inform our visitors that the owner of the parking garage is currently carrying out renovation works, which may involve dust and other debris. Parking next to the construction area is recommended at your own risk only.

For those arriving by car, a 1,149-space parking garage is available on the premises of the Papp László Budapest Sportaréna. Access is from Ifjúság útja.

Access by Car

Ifjúság útja can be reached from the following main routes:

  • Stefánia út

  • Kerepesi út

  • Dózsa György út

For visitors arriving from outside Budapest, the Arena can be accessed from the direction of Hungária körút after leaving the main motorways.

GPS coordinates: N 47.50298; E 19.10452

Parking Fees

  • During events: HUF 3,000 per occasion
  • Parking tickets can be purchased in advance on the webpage of the given event.

Parking Outside Event Times

Outside event periods, the parking garage is also available on an hourly basis, and a daytime pass can be purchased.

  • Daytime pass: Valid on weekdays between 6:00 AM and 6:00 PM
    Pass fee: HUF 17,000 gross / month

Further Information

  •  

1143 Budapest, Stefánia út 2.

Útvonalterv

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Buffet

We use reusable cups at the concession stands — if you already have a token, please bring it with you!

Rules

The operator of the Papp László Budapest Sportaréna (hereinafter: Budapest Arena) is Rampart Arena Kft. (hereinafter: the Company).

Payment at the buffet counters of BudapestArena is possible by bank or credit card only.

Our performances and events may be attended with a valid ticket. The only exception is free events.

Tickets entitle the holder to a single entry, unless otherwise specified by the event organizer. Tickets cannot be refunded or exchanged for another ticket, whether purchased in person or online. Refunds are provided only in the case of a cancelled event, in the manner, at the place, and within the time frame specified by the organizer.

All events are attended at the visitor’s own risk.

Guests acknowledge that the entire area of Budapest Arena is private property (including the parking garage and the open area in front of the building, the so-called “deck”).

Instructions given by Budapest Arena staff are binding for guests.

Please note that certain events may use smoke machines, lasers, pyrotechnic devices, or other effects that may disturb peace and quiet. We cannot assume responsibility for such effects.

Budapest Arena is accessible for guests with reduced mobility. Wheelchair users may request tickets for themselves and their companion through the primary ticket provider of the given event. Providing a companion is the responsibility of the guest with reduced mobility. The number of accessible seats is limited and may only be occupied with tickets designated for those seats.

Bags or packages larger than A4 size are not permitted inside the Arena. Such items must be placed in the cloakroom storage facility for a fee, located in the ticket office building.

Use of the cloakroom is recommended. If you arrive with valuable belongings that you prefer not to leave in the cloakroom, a valuables storage service is available at the entrances. Cloakrooms and storage facilities remain open for 30 minutes after the event ends. The cloakroom service is subject to a fee. Items not collected will be treated as lost property.

Lost property is handled in accordance with applicable legislation.
Inquiries about lost items can be made on working days between 9:00 AM and 5:00 PM at +36 1 422 2600.

BudapestArena assumes no responsibility for valuables left unattended on the premises.

Budapest Arena has a parking garage, which may be used for a fee.

Persons with reduced mobility may use the parking garage free of charge, provided that upon entry they pay the event parking fee and reclaim it upon exit from parking staff by presenting their disability ID and the receipt received at entry.

The parking garage is used at the visitor’s own risk.

Attendance at performances intended for adults is not recommended for children under primary school age (under 6 years old). Even at events specifically intended for children, please observe the recommended age guidelines. If a child attending a concert disrupts other guests through behavior or noise, hostesses may request the child and their companion to leave the hall.

Staff may request any spectator to leave if they disturb the performance or its enjoyment through talking or loud behavior. The use of mobile phones and other devices that disturb the event is not permitted during performances. If a visitor fails to cease using such devices after being warned, security staff may request the guest to leave the event hall. At the express request of the Arena’s security director, security personnel may escort disruptive individuals out of the venue and, if necessary, initiate police action.

Image and sound recordings may be made throughout the entire area of Budapest Arena, in which any visitor may appear, but no claims may be made against the Company, the organizers, the recording party, or its authorized users.

Any form of audio or video recording at events is prohibited, including recordings made with mobile phones. Failure to comply may result in copyright and related rights violations. If a visitor continues recording despite a warning from the hostess staff, security personnel may request the guest to leave Budapest Arena.

Persons visibly under the influence of alcohol or drugs are not permitted to attend programs, even with a valid ticket. Security staff are authorized to require such visitors to leave the building.

It is prohibited to bring into Budapest Arena:
Animals (except guide dogs), food or beverages, weapons or objects resembling weapons, any item or substance dangerous to life, physical safety, health, or public security, bicycles, scooters, small motor vehicles, roller skates, or skateboards.

The entire Budapest Arena building is non-smoking. Smoking is permitted only in designated areas.

Guests must use Budapest Arena facilities properly, maintain cleanliness, and protect and appropriately handle equipment, furnishings, and the building itself.

In the event of an emergency (e.g., natural disaster, fire, bomb threat, etc.), visitors must strictly follow the instructions of Budapest Arena staff and comply with the building’s evacuation plan.

The above constitute the House Rules. Visitors who violate these rules may, after a warning, be temporarily or permanently banned from the building, and official proceedings may be initiated against them. Any damage resulting from violation of the House Rules is the responsibility of the person who committed the violation or the person responsible for them. If the violation also constitutes a legal offense, the responsible person shall bear the legal consequences and any applicable sanctions.

Compliance with the House Rules is in our shared interest. We kindly request the cooperation of our esteemed guests. Thank you in advance for your understanding and cooperation — we look forward to welcoming you to our events!

 
 

Payment

The vast majority of concession stands operating within the Budapest Arena function cash-free, ensuring faster and more convenient service during events.

Guests who wish to pay in cash may do so exclusively at Buffet No. 10, at a designated sales point.

Please note that there is no ATM inside the Budapest Arena building. Therefore, we recommend that you ensure you have an appropriate payment method before arrival. If cash withdrawal is necessary, nearby ATMs can be found using the OTP Bank ATM locator.

For information regarding the exact location of concession stands, staff at the information desk near the main entrance will be happy to assist you.

Frequently asked questions

The site includes answers to frequently asked questions about mobile apps, ticket offices, parking, and more.

Tickets & Box Office
Parking Facility
Hospitality
About the Events
Useful Information

Gyakran ismételt kérdések

You can enter the Budapest Aréna parking garage with an event parking ticket 1.5 hours before the arena doors open.

Purchasing a parking ticket in advance guarantees you a parking space in the Budapest Arena parking garage, as a space will be reserved for you even when the garage is fully booked.

Please note that advance parking tickets do not provide priority entry, as there is no dedicated entry lane. However, purchasing your ticket in advance helps ensure smoother and faster access, as you won’t need to pay upon arrival, reducing waiting times.

Outside event hours, the parking garage is available for hourly parking. Alternatively, a daytime parking pass can be purchased, allowing parking on weekdays between 5:00 AM and 7:00 PM.

  • Outside event hours, the following parking rates apply:
  • Hourly rate: HUF 600 / hour
  • Daily parking: HUF 5,000 (after 8 hours of parking)
  • Daytime parking pass: HUF 17,000 / month – valid on weekdays from 5:00 AM to 7:00 PM
  • 24/7 parking pass: HUF 30,000 / month

A VAT invoice for the parking fee can be issued on the day of parking by the parking garage’s dispatcher service, located in the dispatcher’s office next to the exit barriers.

Yes, there are 9 electric vehicle charging stations located on the western side of the parking garage, parallel to Ifjúság Road.

The on-site ticket office is only open for certain events, provided that the event organizer chooses to operate it.

When the ticket office is open, tickets can only be purchased for the event taking place that day. Tickets for other events are not available for purchase at the venue.

Az egyes eseményekhez kapcsolódó személyes vagy online jegyértékesítésről minden esetben az adott rendezvény hivatalos jegyértékesítő felületén vagy a szervezőnél érdemes tájékozódni.

Every event has an official, primary ticket seller. On our website, www.budapestarena.hu/programok, you can find a ticket purchase link for each event that directs you to an authorized ticketing website.

Tickets purchased through secondary ticket marketplaces are bought entirely at your own risk. Please be aware that PDF tickets can be forwarded by email or printed multiple times, but each barcode or QR code is valid for one entry only.

Children under the age of 2 can generally attend events free of charge. However, this may vary depending on the event organizer’s policy. We recommend checking the event information provided by the organizer, which is usually available on the official ticketing website.

Generally, there is no minimum age requirement. However, attending concerts is not recommended for young children, especially infants.

Age restrictions may vary depending on the event organizer’s policy. We recommend checking the event information provided by the organizer, which is usually available on the official ticketing website.

Event organizers generally allow young people aged 14 and over to attend concerts without an accompanying adult. However, this may vary depending on the event organizer’s policy. We recommend checking the event information provided by the organizer, which is usually available on the official ticketing website.

The ticket office is not open on a regular basis. For certain events, it may be open at the organizer’s request. Please contact the event organizer for up-to-date information on ticket office availability and accepted payment methods.

The food and beverage stands at Budapest Aréna are generally cashless, with card payments accepted at most locations. Cash payments are available at one designated concession stand. Please ask at the information desk for its exact location.

Outside food and drinks are not permitted inside Budapest Aréna. However, a wide selection of food and beverages is available at our concession stands.

Budapest Aréna operates a reusable cup system at its food and beverage stands. There is a one-time fee of HUF 600 per cup, which you pay when purchasing your first drink.

When you purchase another drink, your used cup will automatically be exchanged for a clean one at no additional cost, unless you request otherwise.

What can you do with your cup at the end of the event?

At the end of the event, you can return your cup using the QR code printed on your purchase receipt. You have two options:

  • Refund: You can get your HUF 600 cup fee refunded. To receive your refund, simply tap your physical bank card on the terminal at the cup return point. The amount will be refunded to the bank account linked to your card within 72 hours.

  • Token: Alternatively, you can exchange your cup for a token, which can be used to get a reusable cup at a future event at MVM Dome, Puskás Aréna, or Budapest Aréna (Papp László Budapest Sportaréna).

Important: Please keep your purchase receipt, as the QR code printed on it is required to return your cup. If you choose a refund, you will also need your physical bank card.

No. As the operator of Budapest Aréna, our company does not organize events. We only provide the venue and related services.

If you have any questions regarding a specific event or are dissatisfied with the sound or lighting quality, please contact the event organizer directly. The organizer’s company details can be found on your ticket.

Complaints books are available at the INFO desk near the main entrance.

If your complaint concerns the performance or production itself, please ask for the event organizer’s complaints book. For complaints or feedback regarding the operation of the venue or event management, please use Budapest Aréna’s complaints book.

For complaints related to food and beverage services, a complaints book is available at every concession stand. However, we recommend speaking with the on-site manager first to resolve any issues as quickly as possible.

There is no need to print your ticket. The barcode or QR code can be scanned directly from your phone screen at the entrance gates.

Thanks to its convenient location, Budapest Aréna is easily accessible by various forms of public transport. Metro and tram services offer particularly reliable journey times, making it easier to plan your arrival.

If you prefer to travel by car, Budapest Aréna has a parking garage with over 1,000 spaces. We recommend purchasing your parking ticket in advance to guarantee a parking space.

Please allow extra travel time, as traffic conditions on the surrounding roads may cause delays, especially on event days.

There are several cloakrooms available throughout Budapest Aréna. However, the availability of luggage storage may vary depending on the event.

Cloakrooms and luggage storage facilities remain open for 30 minutes after the event ends.

Please note that cloakroom services are subject to a fee, and only cash payments are accepted.

In general, the following items are not permitted inside Budapest Aréna: professional photo, video or audio recording equipment, outside food and drinks, glass containers, weapons, drugs, or any other items considered dangerous by the event organizer.

Bags or luggage larger than A4 size are also not permitted inside the venue.

Prohibited items must be left at the designated luggage storage facility, where a storage fee applies.

No, pets are not allowed inside Budapest Aréna, with the exception of guide dogs and service dogs.

Visitors with reduced mobility can request tickets for themselves and an accompanying person through the event’s official ticket provider. Designated accessible seating areas are located at concourse level, at the top of the 100-level seating sections. These areas have been designated in accordance with fire safety and emergency evacuation regulations.

Please note that visitors with reduced mobility are required to arrange their own accompanying person.

Accessible entrances:

From street level: The main entrance is accessible via a ramp located near the corner of Kerepesi Road and Hungária Boulevard.

From the parking garage: Accessible entry is available through Stairwell 3, where an elevator is provided.

Yes, a baby changing room is available on the main entrance level, next to the elevators.

For inquiries about lost items found and handed in by staff or visitors at Budapest Aréna, please contact us using the details provided on our Contact page.

Gyakran ismételt kérdések

1,5 órával a Budapest Aréna kapuinak megnyitása előtt már be lehet hajtani a parkolóba az eseményes parkolójeggyel.

Az előre megváltott parkolójegy garantált parkolóhelyet biztosít a Budapest Aréna parkolóházában, mivel a jeggyel rendelkezők számára a férőhelyet teltház esetén is fenntartjuk.

Fontos azonban, hogy az elővételes parkolójegy nem biztosít elsőbbségi behajtást, mivel nincs külön beléptetősáv. Ugyanakkor az előzetes jegyvásárlás hozzájárul a gördülékenyebb és gyorsabb bejutáshoz, hiszen a helyszíni fizetés elmaradásával csökken a várakozási idő.

Rendezvényeken kívüli időszakban, a parkolóház óradíjas alapon vehető igénybe vagy akár nappali bérlet is vásárolható, amely hétköznapokon reggel 5 óra és 19 óra között biztosít parkolási lehetőséget a vendégek számára.

Rendezvényeken kívüli időszakban a parkolóház az alábbi díjazással vehető igénybe:

  • Óradíj: 600 Ft / óra

  • Napi jegy: 5 000 Ft (8 óra parkolás után)

  • Nappali bérlet: 17 000 Ft / hó – hétköznapokon, 5-19 óra között érvényes

  • 0–24 órás bérlet: 30 000 Ft / hó

Parkolásról ÁFAs számlát a parkolás napján a parkolóházat kezelő diszpécser szolgálat tud kiállítani, a kihajtó sorompóknál található diszpécseri helyiségben.

Igen, 9 db elektromos töltő került kialakításra, amelyek a parkolóház nyugati oldalán, az Ifjúság útjával párhuzamosan helyezkednek el.

A helyszíni jegyiroda kizárólag egyes rendezvények alkalmával tart nyitva, abban az esetben, ha az adott rendezvény szervezője a jegyirodát igénybe veszi, és annak működését biztosítja. Ilyen esetekben a helyszínen kizárólag az adott napon megrendezésre kerülő eseményre van lehetőség jegyet vásárolni, más rendezvényekre nem.

Az egyes eseményekhez kapcsolódó személyes vagy online jegyértékesítésről minden esetben az adott rendezvény hivatalos jegyértékesítő felületén vagy a szervezőnél érdemes tájékozódni.

Minden esemény rendelkezik hivatalos, úgynevezett elsődleges jegyértékesítővel. A www.budapestarena.hu/programok oldalon az egyes események alatt szerepel egy jegyvásárlási link, amely garantált hivatalos jegyértékesítési oldalra vezet. A másodlagos jegypiacon történő vásárlást mindenki kizárólag a saját felelősségére tegye, mi felhívjuk a figyelmet arra, hogy egy pdf alapú jegy akárhányszor elküldhető levélben vagy kinyomtatható. Egy vonalkód / QR kód azonban kizárólag egyszeri belépésre jogosít.

Ez jellemzően a 2 éves kor, de ez eseményenként szervező döntése alapján változhat, így javasoljuk ennek ellenőrzését a szervező által kiadott tájékoztatóban (jellemzően elérhető a hivatalos jegyértékesítő oldalán).

Alapvetően nincs, ugyanakkor kisgyermekek, illetve kifejezetten kisbabák számára a koncertek látogatása nem javasolt. Eseményenként szervező döntése alapján változhat, így javasoljuk ennek ellenőrzését a szervező által kiadott tájékoztatóban (jellemzően elérhető a hivatalos jegyértékesítő oldalán).

Jellemzően szervezők a 14 éves kor feletti fiatalok esetében engednek önálló belépést, de ez eseményenként szervező döntése alapján változhat, így javasoljuk ennek ellenőrzését a szervező által kiadott tájékoztatóban (jellemzően elérhető a hivatalos jegyértékesítő oldalán).

A jegyiroda nem működik állandó jelleggel. Egyes rendezvények esetében, a szervezők kérésére ez változhat, az aktuális információkról pedig az adott esemény szervezője ad tájékoztatást.

A Budapest Aréna büféi alapvetően készpénzmentesek, így a legtöbb büfében kizárólag bankkártyás fizetés lehetséges. Készpénzes fizetésre egy kijelölt büfében van lehetőség, amelynek pontos helyéről a helyszíni információs pultnál érdeklődhetsz.

A Budapest Aréna területére saját étel vagy ital nem hozható be, de a büfékben széles kínálattal várunk.

A Budapest Aréna büféi alapvetően készpénzmentesek, így a legtöbb büfében kizárólag bankkártyás fizetés lehetséges. Készpénzes fizetésre egy kijelölt büfében van lehetőség, amelynek pontos helyéről a helyszíni információs pultnál érdeklődhetsz.

A Budapest Aréna büféiben repohár rendszer működik. A poharak egyszeri díja 600 Ft, amelyet az első italod megvásárlásakor fizetsz ki.

Ha újabb italt vásárolsz, a használt poharadat automatikusan tisztára cseréljük, külön díj felszámítása nélkül, kivéve, ha másként kéred.

Mit tehetsz a poharaddal a rendezvény végén?

A rendezvény végén a poharadat a vásárláskor kapott nyugtán található QR-kód segítségével válthatod vissza. Két lehetőség közül választhatsz:

  • Pénzvisszatérítés: Visszakapod a pohár 600 Ft-os díját. Ehhez a fizikai bankkártyádat a visszaváltásnál található terminálhoz kell érintened. Az összeget 72 órán belül visszautaljuk a bankkártyádhoz tartozó számlára.

  • Token: A pohárért cserébe tokent is kérhetsz, amelyet egy későbbi rendezvényen, az MVM Dome-ban, a Puskás Arénában vagy a Budapest Arénában (Papp László Budapest Sportaréna) is felhasználhatsz repohárra történő beváltásra.

Fontos: Őrizd meg a vásárláskor kapott nyugtát, mert a rajta található QR-kód szükséges a visszaváltáshoz! Pénzvisszatérítés esetén a fizikai bankkártyádra is szükséged lesz.

Nem. Cégünk mint a Budapest Aréna üzemeltetője nem szervez eseményt, mi kizárólag a helyszínt biztosítjuk a kapcsolódó szolgáltatásokkal. Amennyiben a produkcióval kapcsolatos bármilyen kérdése lenne, vagy nem volt elégedett a hang-fény technikával, úgy kérjük, hogy forduljon az esemény szervezőjéhez, amely cég a jegyen feltüntetésre kerül.

A Panaszkönyvek a főbejáratnál található INFO pultnál érhetőek el. Produkcióval kapcsolatos panasz esetén a produkciós panaszkönyvet kérje el, míg a rendezvény lebonyolításával kapcsolatos észrevétel esetén a ház saját panaszkönyvébe írjon. Vendéglátás kapcsán történő panasz esetén minden büfében elérhető panaszkönyv, ugyanakkor probléma esetén első körben javasoljuk az üzletvezetővel történő helyszíni egyeztetést.

Nincs szükség nyomtatott jegyre. A vonalkód vagy QR kód a telefon képernyőjéről is beolvastatható a belépő kapuknál.

A Budapest Aréna elhelyezkedésének köszönhetően szinte bármilyen tömegközlekedési eszközzel megközelíthető. A kötött-pályás közlekedés esetén az ezekkel történő érkezési idő viszonlyag jól tervezhető. Mivel a Budapest Aréna rendelkezik egy 1000 férőhelyes parkolóházzal, így természetesen autóval is érkezhetnek. Itt javasoljuk a parkolójegy előre történő megváltását, illetve a hosszabb menetidővel történő számolást, tekintettel arra, hogy a környék utcáinak forgalmára nincs ráhatásunk.

Számos ruhatár van az Arénán belül, viszont a csomagmegőrző működése eseményenként eltérő lehet. A ruhatárak és az értékmegőrző a rendezvény vége után 30 percig tartanak nyitva. A ruhatár díjazás ellenében vehető igénybe (csak készpénzes fizetéssel vehető igénybe).

Általában tilos bevinni a rendezvényre bármely professzionális kép és hangrögzítő eszközt, ételt és italt, üveget, fegyvert, drogot, vagy bármely egyéb, a szervezők által veszélyesnek ítélt tárgyat, valamint A4-es méretűnél nagyobb táskát, vagy csomagot. Ezen tárgyakat díjfizetés ellenében a csomagmegőrzőben kell elhelyezni.

Nem, kivétel a vakvezető kutya (szolgálati kutya).

Mozgáskorlátozott látogatóink az adott rendezvény elsődleges jegyértékesítőjénél igényelhetnek jegyet saját, valamint kísérőjük részére dedikált helyekre (kerengő szintjén, azaz a 100-as szektorok tetején). A dedikált helyek a katasztrófavédelmi szabályok alapján kerültek kijelölésre. A kísérő biztosítása a mozgáskorlátozott vendég kötelező feladata. Bejutás az utcáról a főbejárat szinten történhet (Kerepesi – Hungária sarok felől van rámpa), a parkolóból a 3-as lépcsőházon keresztül (ott lift elérhető).

Igen, a főbejárati szinten, a liftek mellett található pelenkázó helyiség.

Az arénában a személyzet, vagy a vendégek által megtalált és leadott tárgyakról a kapcsolat oldalon tud érdeklődni.